HOS Hire (“we”, “us”) provides small truck, van and sedan hire from Revesby, NSW. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through hoscarhire.com.au, why, and your choices.
Booking details: your name, email, phone number, address, date of birth, and the vehicle, dates, times and locations of your hire.
Licence and verification details: we may ask to sight your driver’s licence at pick-up to confirm you are eligible to hire.
Payment information: payments are handled by our payment provider. We do not store full card numbers on this website.
Enquiries: anything you send through our contact and enquiry forms.
Website usage data: IP address, browser, device and pages viewed, collected through cookies and analytics tools (including Google Analytics).
Why we collect it
To process and manage your booking, take payment, and contact you about your hire.
To verify eligibility, manage the vehicle, and handle tolls, fines, damage or insurance matters.
To answer enquiries and provide customer support.
To meet legal obligations and to improve and secure our website.
To send promotions or updates only where you have agreed. You can opt out at any time.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the business, such as website hosting, payment processing, email delivery and analytics, and with authorities or other parties where the law requires or where needed to deal with fines, tolls, accidents or insurance claims. These providers may store data outside Australia.
Cookies and analytics
We use cookies and similar technologies to keep the site working, remember your booking progress and understand how the site is used. You can block or delete cookies in your browser settings, though parts of the booking system may not work without them.
Security and retention
We take reasonable steps to protect personal information, including access controls and keeping our website software up to date. We keep booking records for as long as needed for business, tax and legal purposes, then securely delete or de-identify them.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by contacting us using the details above. If you have a concern, contact us first and we will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
